Contact Us

The below contact information is intended for use by individuals who have a current and active eXPRS User Account login to access the system.

If users are having technical difficulty using the eXPRS system, please go to the eXPRS HELP Menu and utilize the assistance guides available to help resolve your issues. If after utilizing the assistance guides, users are still experiencing technical difficulty with the eXPRS system, please contact us using the info provided below.

Using the incorrect contact information for your user type, may delay response time.

Click on the user type listed below to expand for more contact information specific to you.

DD Personal Support Workers (PSWs)

PSWs seeking assistance with:	Please Contact:
PPL employer of record paperwork or enrollment packet Paycheck or payroll questions Direct deposit or debit payment card questions Provider employment or income verification for dates worked after Dec 31, 2016. Assistance with PPL's BetterOnline ™web portal	Public Partnerships, LLC (PPL) Phone: 1 (888) 419-7705 Email: PPLORFMAS-CS@PPLFIRST.COM PPL's BetterOnline ™ web portal: https://fms.publicpartnerships.com/PPLPortal/login.aspx Employment Verification Information https://pplfirst.com/wp-content/uploads/2024/04/VOE_VOI-Instructions-10.2023.pdf
Questions regarding your service agreements or eXPRS authorizations to work Questions regarding your eXPRS time entry, billing or printing timesheets Questions about why pending billings have yet to be approved Assistance to resolve suspended billing issues	FIRST contact the authorizing CDDP, Brokerage or CIIS Program who authorized your services. If after doing the above you still need assistance, contact: Log on and Complete/Submit an eXPRS Technical Assistance Request available under Customer Service on the top menu bar.
Questions related to your PSW credentials (PEA or CHC) Questions on your PSW DHS provider record	ODDS Provider Enrollment Unit Phone: 1 (844) 874-2788, option #4 - Voicemail ONLY Email: PSW.Enrollment@odhsoha.oregon.gov
Change of name, address, phone, or email on your PSW provider record/credentials.	Complete and return the PSW Change of Information Request form: https://apps.state.or.us/Forms/Served/de2577.pdf
Questions on PSW trainings PSW vacation or sick leave questions Home Care Commission Registry questions	Oregon Home Care Commission (OHCC) Phone: 1 (877) 867-0077, option #4 - Voicemail ONLY Registry Website: https://or-hcc.org/
PSW employment verification for dates worked prior to Jan 1, 2017.	Email: ODDS.EmploymentVerification@odhsoha.oregon.gov
PSW user lock outs & password re-sets for eXPRS	eXPRS Account Access Phone: 1 (844) 874-2788, option #3 - Voicemail ONLY Email: Info.eXPRS@odhsoha.oregon.gov

CDDP, Brokerage or CIIS Program staff

CME staff seeking assistance with:	Please Contact:
Questions about Employer Relationship paperwork issues for PSWs and/or Employers Access to or issues using PPL's BetterOnline ™web portal.	Public Partnerships, LLC (PPL) Phone: 1 (888) 419-7610 PPL's BetterOnline ™web portal: https://fms.publicpartnerships.com/PPLPortal/login.aspx
Questions regarding provider records Questions about PEAAs	ODDS Provider Enrollment Unit Email: For PSW Providers: PSW.Enrollment@odhsoha.oregon.gov For all Other Providers: ODDS.ProviderEnrollment@odhsoha.oregon.gov
Questions regarding unfamiliar error messages, issue troubleshooting or technical assistance using eXPRS	FIRST consult the eXPRS Help Menu at: https://exprs.state.or.us/exprsWeb/exprsDocs/ If after doing the above you still need assistance, contact: Log on and Complete/Submit an eXPRS Technical Assistance Request available under Customer Service on the top menu bar.
Any other eXPRS related CME question not addressed in this guide	Log on and Complete/Submit an eXPRS Technical Assistance Request available under Customer Service on the top menu bar.
Pending SPAs or SDs that need to be reviewed/approved by ODDS POC retroactive rate change or authorization date split requests	ODDS Funding Allocation Coordinator Email: ODDS.FundingAllocationCoordinator@odhsoha.oregon.gov
Questions regarding PSW payments or PSW provider liability recovery	Log on and Complete/Submit an eXPRS Technical Assistance Request available under Customer Service on the top menu bar.
PSW Employment verification for dates worked prior to Jan 1, 2017.	Email: ODDS.EmploymentVerification@odhsoha.oregon.gov
eXPRS user enrollment for new staff User permission updates or terminations PSW user lock outs & password re-sets for eXPRS	eXPRS Account Access Phone: 1 (844) 874-2788, option #3 - Voicemail ONLY Email: Info.eXPRS@odhsoha.oregon.gov

DD Agency Providers, DD Foster Care Providers & Independent Vendors